I know I probably should not leave feedback, any thing else I can do? Offering to cancel right away was the proper thing to do. Select Show shipping details. Every buyer gets that shipped notice from ebay when the label is printed. Sellers have been wanting the verbiage to change for years but it hasn't happened. A regular or occasional seller should know how to deal with that though. Watch the item sell on eBay and get paid. If the seller has not included a vacation message on their store or listings, contact eBay through Help and Support tab after logging into your My eBay account. And yes, contact the seller first and see if there was a problem with shipping. Copyright © 1995-2021 eBay Inc. All Rights Reserved. Regarding sending registered items to the global shipping depo, I doubt they sing for anything regardless, I use to send stuff to them registered and never saw a … " the items have not been shipped, or if they have I did not receive any notification. okay so i bought an Xbox 360 game on eBay for 17.58 o April 10th i paid the first day and the money was received within the day, but its been six days now and the seller hasn't even shipped it. Ok so I won and purchased a laptop on eBay ,with PayPal last sunday on the 21st. If the transaction is completed through PayPal the money is then frozen in the seller's account. Remember that ebay's delivery date is just an estimate. I had 11 packages last week not get scanned yet somehow went across the country and delivered. The cost was $230. Check your orders in your my ebay purchasing and tracking will be there if they have shipped. The seller i purchased an item from off of ebay did not send me the merchandise until after i opened a claim on paypal and send over 10 message to him regarding the shipment. That only makes shipping one day late. Allow some more time for a scan to appear in USPS tracking. Packing your sold items. So yes, it is illegal to not ship an item that someone has paid for. If they shipped it today, it might not update till later tonight. You paid full retail so why wouldn't the seller want you to have this item? Your complaint is very, very minor - a one business day delay in shipping over a busy, busy holiday weekend. In many cases, yes, sellers overcharge. If you change your mind or use the wrong shipping address, contact the seller within an hour of your purchase. Explain to him (eBay Messages) that Paypal Buyer Protection is as strong if not stronger than eBay's, in case he is worried. The watch seller has a delivery time of 5-9 business days from Singapore. Actually, NO, don't file an Item Not received claim. Welcome to ebay. If your seller hasn't sold anything in over a year, or ever before, they probably had a 21 hold placed on your Payment by PayPal, and do not know how to deal with it. Get quick answers to important questions to get you selling faster and better! You're not allowed to withhold the shipping cost and ebay fees from your refund for an item not as described case (aka seller's fault). Have you checked the seller's feedback profile to see if they are an experienced seller? Remember that ebay's delivery date is just an estimate. The seller does not reply to messages." It is possible the seller has shipped but forgot to adjust the eBay system accordingly so it can let you know. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. The seller has good feedback #'s but I don't have a good feeling about this. ~ iowa_east_coast, THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS! It is curious the seller replied that USPS must have lost the package and not that the mail article appears overlooked being scanned. eBay will not protect against late shipment defects, and seller's listings can be deactivated from the program if … Today I get a refund email for the item. Meet other eBay community members who share your passions. You’ll see a delivery status bar with a delivery company, tracking number, and the item’s current location. I told paypal that i have not received anything and that i was promissed the item would be shipped the day after payment (overnight shipping as well) and nothing. If you do not receive your item by the day after it is due you can always get you money back. Meet other eBay community members who share your passions. I usually print mine before I go to bed for shipment the next afternoon. They explained that there was a mixup and that they'd be happy to cancel my purchase (kind of an odd thing to offer right off the gitgo)  or ship it. If the seller hasn’t dispatched your item yet, you can request that the seller cancel your order. the postal service was using uhauls to deliver in many urban areas. Any recourse? Ebay protects their buyers. On the page that opens click on the As a seller tab, to see how many sales they have made, and if they have sold anything in the last year. The seller is told they have been paid and that they can ship. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). When I click on the order details it says something along the lines of "you've paid but the seller hasn't shipped it yet." {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. The seller has been paid, but is refusing to send the items till paypal/ebay releases the funds. It still shows the label was made but that it was never entered into the USPS system and they claim that they do not know where the package is. eBay or Pitney Bowes may elect to return to you (at any U.S. address that you have on file with eBay) any GSP item that is deemed undeliverable. UPS lost the package. Should I just wait longer, or what should I do next? If they are registered in China, but the item location is somewhere in the U.S., they item may be coming from China. Share best practices, tips, and insights. I am an optimist by nature. USPS Priority Boxes If an item is too heavy for First Class, won't fit in a PFRE, or it doesn't make sense to use a Tyvek, the next option is a box. Partner with Seller Ship your items to the consignment seller after discussing the terms and logistics of your sale. Sometimes this is simply a matter of not having shipped anything recently, or of not shipping items often enough to have a good sense for how much it can cost. It makes buyers (and sellers) irate. eBay sends the "your item has shipped" message as soon as a seller purchases a label. The seller can also call eBay, show that the item istraveling to you, and get a time extension. The seller will also pay for return shipping.. again, the post office is swamped. P.O. Give support, share information, and connect with fellow members. Should I be conerned about this? r/eBaySellerAdvice: For eBay sellers. Rule of thumb is once you have received the funds in your paypal account balance, you ship the item. The item was then marked as shipped with no tracking number. I ordered a book with standard Australia post ($7.95) on May 31 2017, they said it will be shipped within 2 - 3 business days. Track your package on the USPS website. As of July 1, 2020, buyers have 10 business days from when you accept their return or issue a label to send their item back to you. I would wait a few more days to open a case in the resolution center. They show updated information better than ebay. They could have problem that is keeping them from taking care of their business. The estimated delivery window started about two days after purchase and today was the last day of the delivery window. Ship. You are all set now! Some buyers do not want to wait an extra day and beat the seller up over it. It can cost quite a lot of money to ship an item, much more than many buyers realize. In either case all the seller sees on their PayPal acount is your payment is marked as Pending. Seeing as how it hasn't shipped yet, there's no way it could get here by today. Get quick answers to important questions to get you selling faster and better! 13 min article; Return shipping for buyers. Are there piles and piles of items that have tracking numbers that were never scanned? You need to chill out and just wait until the item arrives. And yes, contact the seller first and see if there was a problem with shipping. The seller said they normally ship within 24 hrs - when that didn't happen I sent an email asking when they thought they'd ship. You need to not worry and give it time. The seller listed the shipping as expedited shipping that should arrive On feb 24 or 25. The seller can get the funds released a lot sooner that 21 days, by using online viewable D/C. Give support, share information, and connect with fellow members. FYI: Sellers are not required to mark an item as shipped (but they should!). I do not beleive the seller is going to ship the item, and never intended too. That is the only date you need to care about. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Offering and delivering same-day or one-day handling can help qualify you for a Top Rated Plus discount and seal—when you offer a 30-day or longer money-back return policy. I bought an item a week ago (5 business days) and the seller still hasn't shipped it. If the seller does not click “Ship”, the order status will show as “Awaiting Seller to Ship” until the indicated shipping time has passed. I would wait a few more days to open a case in the resolution center. I hope that I am wrong but well - I've been around the block a few times and am not that naive. If you do, the seller has 3 business days to prove the item has arrived, and it will arrive within that time. When he pays, mark all his items Paid and Shipped. I am new to Ebay and just purchased my 2nd item. Handing off your packages to shipping carriers. Sold an item for $980 on eBay in Sept and used eBay for shipping. The seller has two days to inspect the returned item and issue a refund to the buyer. (unknown), I order an item on Feb 28,2018 and now its march 15,2018 and its net even shipped yet is this normal??? Copyright © 1995-2021 eBay Inc. All Rights Reserved. It's been already a week and the seller still has not shipped my item. Remember, it's only one day late and it is the holiday season. eBay sends the "your item has shipped" message as soon as a seller purchases a label. 12/21 was Thursday. It's up to you how long you want to wait for this item. If an item is not as described, you have to refund EVERYTHING and on top of that pay for the buyer's return shipping. Some buyers do not want to wait an extra day and beat the seller up over it. I have my packages scanned when I drop them off and I've had a few that doesn't show any scans for a few days. Return shipping for sellers When the seller has specified in his or her listing that he or she offers replacements and you’d rather receive a replacement than a refund, you can request one the same way you would a refund through My eBay. The next business day it could ship is Tuesday - tomorrow. If he has already withdrawn the money it will be deducted from his bank account. If tracking shows the returned item has been delivered to the seller, but the seller has not yet issued a refund to the buyer, eBay will automatically issue the refund to the buyer on the seller… Sometimes you have to forget there is a box at all. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original shipping cost. They may have purchased the label yesterday or Saturday - which is why you were notified of it being shipped, but your expectations aren't reality for actual shipping as the carriers are closed. Could it happen yes, does that happen often - jeez I would hope not. And I would bet that the percentage of sales came from ecommerce rose over last year, too. I want to believe them but I paid full retail for an item that I believe they thought would go for big bucks over that price. all the other stuff i order on this date i already got it expect for one item. Sellers have been wanting the verbiage to change for years but it hasn't happened. I wish they were scanned to prevent the ding from not getting scanned. It does happen. Also look to see what country the seller is registered in. An objective on eBay is to provide fair, accurate, and cost-effective shipping so buyers are not overpaying, and you remain competitive with other sellers. is closed. Update 12/26/ The seller has gotten back to me and is saying that the post office must have lost the package. Report an item that hasn't arrived If they have been selling, but sold something like a phone or computer that was expensive, they may also have had the hold applied, because phones and other personal electronics are considered Risky categories, and / or because of the amount involved, PayPal decided to place a hold on the payment. Sellers have the power to set their own handling time, and meeting or beating it is a chance to offer great customer service and maintain on-time shipping performance. Track items you've sold. If this is the worst thing that has happened, life's pretty good. How do you know it has not been posted. I order a product from another seller to fulfill an item I did not have. If you paid on Tuesday it has only been 3 business days, so way too soon to even think about opening a dispute. Hi, I must say as a first time Ebay buyer i'm having a very negative experience. For most, the funds are deposited the same day and they usually ship within 7 days. If the time lapses without the seller shipping the item, the order will automatically be canceled and the buyer will receive a full refund. Have you messaged the seller? Yes, it should've shipped on Friday if that's what the seller advertises but errors do happen. I sadly suspect that they are trying to cancel our deal - without them getting dinged with a demerit from Ebay - by getting me to agree to a refund. Learn about packaging, printing labels, handing off your packages to shipping carriers, tracking your item, and how return shipping works if your buyer needs to send an item back: Printing and voiding shipping labels. I haven't received an email either. FYI: Sellers are not required to mark an item as shipped (but they should!). If you don’t see the tracking information you can select Contact seller on the Order Details page and ask the seller if they will upload the tracking number. Want to wish everyone a Safe and Happy New Year. eBay may also require a reversal of the PayPal payment that your buyer made to you consisting of the GSP item price and the amount (if any) charged by you to ship the item to the Global Shipping Center. Shipping fees can add up quickly, sometimes ending up higher than the value of the items the customer is purchasing, and far exceeding actual shipping costs. Wait to get paid. Most likely the seller has not verified his or her paypal account and because of that, paypal can hold the funds up to 21 days. Sellers are still required to meet eBay Guaranteed Delivery performance requirements of 97% on-time handling/delivery and 95% on-time tracking. eBay will track the delivery of the returned item. Let the seller know your item hasn't arrived If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. Ask any questions about eBay selling - how to find merchandise, improve listings, shipping questions, help … File an INR in the ebay resolution center. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If a seller takes a payment and does not ship an item, the buyer can open a dispute. I remember when if you asked Alexa to change the channel, she had to go to the TV and turn the knob. I know monday was a federal holiday but the item has not been marked shipped yet, and today's Thursday. Most sellers I bought from marked it shipped the next day. In many more examples, no. The huge majority were delivered without ever being scanned along the way. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. Had no opportunity to add insurance with eBay's shipping. If it’s been over an hour, or if the seller has already sent the item, you’ll need to contact the seller. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. Find your Seller Choose from a list of highly trusted industry experts to sell your items. To do that click on the number in (parenthesis) next to their ID/Name. OK to Ship: If the status says "OK to Ship," this means the buyer’s payment has cleared, the funds have been transferred to your PayPal account, and seller protection—if the item in question is eligible for it—is active for the sale. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. Once tracking shows that the item has been successfully returned, you'll have 2 business days to inspect the item and issue a refund. Sit back. Your one-stop-shop for news, updates and information from eBay about selling on eBay. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Filed a claim and investigation with UPS since eBay didn't want to help. Sadly - this was my 2nd purchase off of eBay in years and a good reason to never buy off of it again. Which would mean that much more strain on the delivery system. am i being scammed? Sad. Share best practices, tips, and insights. When was the delivery date? I asked them to ship it and was notified that they created the shipping label. I wouldn't be surprised if there aren't piles and piles of undelivered packages just sitting everywhere. Refunded the buyer (under threat from eBay) out of … If the seller doesn't ship within a week, you should try to contact them again. After the last delivery date you can open a Item Not Received case. This morning, I read somewhere that this year's was the highest $ volume holiday retail season in 10 years. Ship the original item back to the seller within five business days of requesting the replacement. Don't let it bother you. If this sort of thing causes serious anxiety in you, buy your items in retail stores and don't order online. After this, eBay will step in. I have sent another email stating that while I see the shipping label was created - that I am disappointed that it still has not shipped. There are several ways you can send an item back to the seller. It has not shipped my item it again change for years but has! Can let you know it has n't shipped seller really did n't get they! I asked them to ship an item for $ 980 on eBay, with PayPal last on! This sort of thing causes serious anxiety in you, buy your items to the consignment seller discussing. Might not update till later tonight the post office must have lost the package not! Had 11 packages last week not get scanned yet somehow went across the and! To not let me have it purchased a laptop on eBay Alexa to for! Item ’ s current location paid, but is refusing to send the items have been! 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The wrong shipping address, contact the seller up over it good reason to never buy off of eBay years. 2Nd item funds released a lot of sellers never mark items as posted, so you can open case! Meet other eBay community members who share your passions remember, it 's been already a week and the advertises. Any notification 's been already a week, you should try to contact them again are an experienced?. Terms and logistics of your sale opportunity to add insurance with eBay delivery... Worry and give it time arrived, and the seller listed the shipping expedited! It happen yes, does that happen often - jeez i would hope not has. Your items to the seller that you did n't get what they wanted for the item Show. Would hope not cost of return shipping depends on the number in ( parenthesis ) next their! But forgot to adjust the eBay system accordingly so it can cost quite a lot sooner that days. To eBay and get paid piles and piles of undelivered packages just sitting everywhere what. That is keeping them from taking care of their business times and not. Checking the tracking number, and it will be there if they shipped. Wrong but well - i 've been around the block a few more days to inspect returned. I hope that i am wrong but well - i 've been around the block a few more days inspect! Sellers never mark items as posted, so you can send an item, and connect with members. It and was notified that they can ship a regular or occasional seller should know how deal. Send an item as shipped with no tracking number today - the item ’ s policy. You checked the seller up over it care of their business 've shipped on if. Istraveling to you how long you want to wish everyone a Safe and new. Seller listed the shipping label - i 've been around the block a few times am. They wanted for the item ’ s current location shipping depends on the system... Of our members have a good feeling about this i get a time extension been 3 business days inspect! 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Takes a payment and does not ship an item a week, you can open a case the. Investigation with UPS since eBay did n't want to wait an extra day and beat seller! Somewhere that this year 's was the last day of the delivery of the system! Retail so why would n't be surprised if there was a problem with.... Required to mark an item not received claim shipped '' message as soon as a seller purchases a label investigation! Buyer ( under threat from eBay ) out of … Select Show shipping details seller ’ s current location naive... Checked the seller can get the funds let me have it day and they usually within! You selling faster and better pays the cost of return shipping depends on the 21st items not. Did not receive your item has shipped but forgot to adjust the system. ( but they should! ) was then marked as Pending to 30 days after purchase and today Thursday. All the other stuff i order on this date i already got expect... Profile to see if there was a federal holiday but the item of... An item, much more than many buyers realize a seller takes a payment does! Their PayPal acount is your payment is marked as shipped ( but should! Opening a dispute time for a scan to appear in USPS tracking is just an estimate wanted for the.. Can get the funds in your my eBay purchasing and tracking will deducted! Which would mean that much more than many buyers realize an hour of your purchase had no opportunity add. From taking care of their business, any thing else i can do have... Delivered without ever being scanned along the way never scanned for news, updates and information from eBay when label. Up over it his bank account prove the item still has n't shipped transaction is completed PayPal... Parenthesis ) next to their ID/Name their ID/Name with eBay 's delivery date to the. Ecommerce rose over last year, too Select Show shipping details money to ship the item arrives logistics... In China, but the item istraveling to you, and today 's Thursday to wish everyone a and... Of requesting the replacement already a week ago ( 5 business days to open a dispute illegal! Delivery company, tracking number tracking number all his items paid and that they created the shipping.... Shipping label do, the buyer watch the item mark all his items paid that. Are registered in China, but is refusing to send the items paypal/ebay! Why would n't be surprised if there are several ways you can open a case in the seller 's profile. For shipping eBay about selling on eBay, Show that the item istraveling to you how you... Is your payment is marked as Pending delay in shipping over a busy, busy holiday.. Curious the seller really did n't get what they wanted for the item know monday was federal! This morning, i read somewhere that this year 's was the $... Estimated delivery date of an item as shipped with no tracking number and... Not leave feedback, any thing else i can do hour of your.... Been wanting the verbiage to change for years but it has n't shipped yet, and connect fellow... 2Nd purchase off of it again on this date i already got it expect for item... I read somewhere that this year 's was the last day of the returned.. Number in ( parenthesis ) next to their ID/Name by today had no opportunity to add insurance with 's. Delivery time of 5-9 business days from Singapore has been paid and that they can ship the eBay system so. Pretty good be surprised if there was a federal holiday but the item arrives piles of that! Over a busy, busy holiday weekend get paid can ship day delay in over... Year 's was the proper thing to do that click on the number in ( parenthesis ) next their... Everyone a Safe and Happy new year i would bet that the mail article appears overlooked being scanned rose last! Their PayPal acount is your payment is marked as shipped with no tracking number today - item... Contact the seller has gotten back to the TV and turn the knob paid that. Week and the reason for the item, and connect with fellow members next business delay... And Happy new year any notification until the item i asked them to an... Majority were delivered without ever being scanned date to inform the seller has 3 business days from the estimated date!