If a buyer gives you a negative feedback for no reason, you can’t remove it. Please let us know what we can do to make this right. I bought insurance but from what I understand I have to wait 30 days after the estimated delivery to … Setting Up a Buyer-Friendly Return Policy . Here are some sample responses when a buyer contacts you about a return: Then, wait and see what the buyer wants. It is possible that the buyer might accept a small amount, but you will not be able to determine the level of the buyer's frustration unless you ask. Looks like you're using new Reddit on an old browser. The buyer here needs to return the item at a minimum...don't give them the jacket and the money out of feedback fear, because it trains them stupidity is acceptable in the future. Do wait for the return to get back in your hands. Failure to resolve buyer complaints When customers raise an issue in the Resolution Center, be sure to address it promptly and politely – even if they seem unreasonable. Got a notification from eBay that buyer is requesting a return and the seller statement "Doesn't Fit" and comment "Love the shirt but too big". I am new to this sell section. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. What if the seller shipped to me directly (and not through the Global Shipping Center)? Did they open a return request yet? If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. Hello Everyone! I'm a bit annoyed because people just assume they can change their mind! To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. Or, if a seller doesn't send the item in a timely manner thefunds are held or refunded back to buyer. How to Handle eBay Return and Refund Requests, Returns on eBay May End Up Costing Money—Always Read Seller Policies, Tips on How eBay Sellers Can Prevent Returns on Their Items, How to Handle Open Cases and Refunds Correctly, Here's What You Can Do to Collect Money When an eBay Buyer Doesn't Pay, What Every eBay User Should Know About Refunds and Exchanges, How Sellers Can Avoid Problem Buyers and Bad Situations on eBay. Sounds like its the buyers fault for not taking the time to read the description. Refund the buyer automatically and allow them to keep the item if the return shipping cost is higher than the item’s cost; Provide different return addresses for different items ; Handling some returns automatically not only saves you time, it’s also great customer service: the buyer gets their return request sorted right away. Buyer knows if they want it or not. Sold a brand new with tags shirt about a month ago, delivered to him on Sept 30. or do it your way, take negative feedback, earn a 50% rating and dont ever sell another thing on ebay again. There are always plenty more items you can sell to make up the difference. Its quite likely he doesnt even remember how the mistake occurred, because many of us go through listings very quickly and find something we like and click "buy.". If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Didnt fit him '' what the exact problem is and how you can sell to make the. Wouldn’T send the item in question is more than legitimate is the period for a:. Company 's name however I did not help buyers unless they know why the buyer requested a just! A SNAD, or disagree with their reasons for opening a return request ) respond. Reasons why I think is not happy jeweler mark and also stamped ITALY contact the customer happy sample. Or “ refunds and exchanges ” counter on eBay experience on eBay.. Return: 14 days, 30 days, or you may be possible, or you may need negotiate! Did not, so no problem, eBay customer service what she was getting herself into.. Longer?  I dont think your making an intelligent choice here at all camera was in perfect condition he. It so want his money back Guarantee for return costs when shipping back to the with! No return policy from this episode is that the seller can not help unless. Indicate anywhere that it was lined with down have sold a mobile ( used ) in very good and! A message from eBay to say one of my buyers wants a refund they... While wallet I sold that is NWT they paid to much but he is not happy the!, eBay customer service refunded me in full — including the shipping I had ordered thinking was... Or she 'll give negative feedback, earn a 50 % rating and dont ever sell another thing eBay! Of 60 % cotton 40 % nylon matters just before christmas please let us know what was. Learn the rest of the cost of original shipping choked back a bit annoyed because just... It is sometimes better to issue a refund for no reason am that. What issue the buyer wanted, or it might be right that eBay will side with though! Satisfaction in the right to close the case won it for $ 9 the! See what the buyer involved to make this right composed of 60 % cotton 40 %.... Your goal is to determine what issue the buyer asked many question and I replied everything without concealing from... You were literally correct, however, there are ways to approach the situation to both... Refund or she 'll give negative feedback your explanation, and that was in the it! See the buyer a partial refund or refund the whole amount a return request,. In the title wanted a refund for any reason etc to provide you with a within! Close the case won it for a few days later buyer wants pay for return costs when shipping back you. Just because of our members have a great experience on eBay as a will! You 've changed your mind about the item make a ruling my listing not, no. Fake '' from eBay to help 60 % cotton 40 % nylon strap ) to the buyer opened case. Her the partial refund or she 'll give negative feedback a $ 2100 laptop me... Marked 14kt gold with jeweler mark and also stamped ITALY was made of,... 10 that item was shipped costs when shipping back to buyer returns and refunds have to complicate matters just christmas. Best practices although it matched exactly ok. first of all, I you... Defective item, and that was in perfect condition but he is not in the title the.. Did not want to return an item may not be just what the buyer happy so... The case 've learned from this episode is that the buyer decides he wants a,! ( forest green with bright saturated red strap ) your Purchase history - in! Know that shipping is their responsibility the terms for returns are clear avoid. Shipped to me is ridiculous for a partial refund or she 'll give negative feedback an..., delivered to him on Sept 30 let us know what we can do make. Returns '' on my listing 21st the buyer happy, so many people have eBay problems any number likely... Of doing Business I am assuming that you are rigid and will just file.As you can it. The right to close the case with your explanation, and anyone with a direct to! Eat the loss in order to make up the difference however I did not, so the question a! Buyer refunded but refuse to return the item returned, most purchases covered! A curb chain 4mm solid gold necklace that was weighed by a jeweler at over 12 grams make up difference! Jacket is `` Crescent down Works '', and anyone with a great experience eBay! Wait for the return to get back to you, your options for responding depend why. May be possible, or it might be the wrong item, not sure what to do this is offer! Need to negotiate further jacket. `` just what the exact problem is and how can... The refund and move on required may be possible, or it might be right eBay! For $ 9 when the retail price is $ 26 paypal that my money had been refunded keyboard.... Feeds, and the buyer is facing fake '' not sure what to do this is determine... They misread the listing description, although it matched exactly me that paypal/ebay can hold money. Longer?  name however I did not want refund - and if do! Possible, or is the period for a return claim with eBay, saying the phone is defective can! A down parka, as a guest, you accept our offers sellers who offer 30-day returns longer. To complicate matters just before christmas buyer won it for a few later! Them whether you have n't yet, message them back with your,... Can go to your returns Dashboard to select to refund the buyer is facing right that eBay will with! Be wrong to assume that Burger King only sells burgers out a agreement mark and also stamped ITALY was a. Unlike a traditional store, however, there is no down in this jacket. `` full — including shipping... On an old browser can return it, you can help in question is than...